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FAQ

How do I place an order? 

When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’.  You can review the items in your Cart at any time by clicking on the ‘My Cart’ icon in the top right corner of every page. Once you have reviewed the items in your cart, you can either continue shopping or continue to checkout and place your order. 

How do I checkout? 

Once you have your desired items in your Cart, simply click the ‘Check Out’ button. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order.

I’ve just placed an order. Where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at eteswimwear@gmail.com.

Did you receive the order I just placed?

After you place your order on eteswimwear.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email, please write to our Customer Care team at eteswimwear@gmail.com.

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) at eteswimwear.com with your change/cancellation request details included in the email.

Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped. 

Where is my order? I have not received it yet?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For more information on shipping, please visit our Shipping information page.

Where are your items designed and manufactured?

Ete Swimwear products are designed in Australia and manufactured internationally. 

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